Careers

About Job

The role of RSA - Emergency Support Executive at ACKO comes with a unique set of challenges and opportunities to make a meaningful impact in the lives of our customers. As an RSA - Emergency Support Executive, you will be responsible for providing timely support to our customers during emergency situations. This role requires a high level of professionalism, empathy, and problem-solving skills to ensure that our customers receive the assistance they need in a timely and efficient manner.

In this role, you will be the first point of contact for our customers during emergency situations, and your ability to think critically and make sound decisions will be essential in resolving customer issues. Your excellent communication and interpersonal skills will be crucial in building trust and rapport with our customers, while your problem-solving skills will enable you to find innovative solutions to complex problems.

Skills & Qualification

• A bachelor's degree in any stream from a recognized university, with a strong emphasis on academic excellence.

• Previous working experience in a call center environment is preferred, demonstrating your ability to work in a fast-paced and dynamic environment.

• Excellent written and verbal communication skills, with the ability to articulate complex ideas and concepts in a clear and concise manner.

• An in-depth knowledge of handling internal and external queries, with a strong emphasis on providing accurate and timely information to customers.

• Proficiency in basic computer skills, including MS Office, Browser, and Google Office apps, with a strong emphasis on being adaptable and open to new technologies.

• Excellent interpersonal skills, with the ability to drive a collaborative approach and work effectively with a cross-functional team.

• Willingness to work on rotational shifts, demonstrating your flexibility and adaptability in a fast-paced environment.

• Prior experience working in a relationship module environment is highly preferred, demonstrating your ability to build strong relationships with customers and stakeholders.

Responsibilities

• Execute day-to-day activities of emergency support assistance to ensure timely request completion of the customers, requiring a high level of professionalism and attention to detail.

• Coordinate between the partner and the customers to provide real-time updates, ensuring seamless communication and collaboration.

• Coordinate with vendors, customer support teams, and internal stakeholders to resolve customer issues and provide support, requiring strong problem-solving and communication skills.

• Be proactive on timelines and take initiative to solve for the customers, demonstrating your ability to think critically and make sound decisions.

• Develop and maintain strong relationships with customers and stakeholders, ensuring excellent customer satisfaction and loyalty.

• Work collaboratively with a cross-functional team to achieve common goals and objectives, demonstrating your ability to drive a collaborative approach and work effectively in a team environment.

• Stay up-to-date with industry trends and best practices, continuously improving your skills and knowledge to provide exceptional support to customers.

• Participate in regular training and development programs to enhance your skills and knowledge, ensuring you remain adaptable and open to new technologies and processes.