Careers

Air Doctor is looking for a Customer Success Manager within the Account Team.

Air Doctor is seeking a passionate and dedicated Customer Success Manager to join our DREAM team and focus on the Israeli market!

The ideal candidate is a people-oriented professional who thrives on creating meaningful relationships, ensuring customer satisfaction, and driving value for our clients.

This role is all about partnership - understanding client needs, optimizing their experience, and ensuring long-term success.

Who are we?

Air Doctor is a global travel-health platform that gives travelers fast, reliable access to quality medical care anywhere in the world when they get sick far from home. Through our simple, easy-to-use app, people instantly connect with a trusted local doctor who speaks their language, avoiding unnecessary stress and expensive hospital or clinic visits, transforming the tourism industry.

From video consultations and at-home visits to in-clinic appointments, our large medical network spans countries, cultures and specialties. We help people feel safe, supported, and cared for with 24/7 access whenever they need us.

Where are we located?

Our offices are based in the green landscape of Moshav Beit Nekofa, between Tel Aviv and Jerusalem.

Responsibilities

• Own the end-to-end customer lifecycle for assigned Israeli clients, serving as their trusted advisor and primary point of contact.
• Lead customer onboarding and early adoption, ensuring a fast time-to-value and a strong foundation for long-term success.
• Drive customer engagement, adoption, and value realization across Air Doctor’s solutions.
• Act as the voice of the customer internally, partnering with Product, Operations, Support, and Sales to ensure customer needs are met and feedback is translated into improvements.
• Monitor customer health, usage, KPIs, and satisfaction, proactively identifying risks and opportunities for growth or improvement.
• Develop and execute success plans, including mitigation strategies for at-risk accounts and initiatives to improve retention.
• Lead regular business reviews (QBRs/MBRs) to align on goals, performance, and roadmap.
• Ensure high renewal rates by proactively managing customer relationships and delivering measurable value.

Requirements & Skills

• Experience: 2–3 years as a Customer Success Manager, Account Manager, or similar client-facing role, preferably in SaaS, healthcare, insurance, or Insurtech within the Israeli market.
• Customer Success Mindset: Strong sense of ownership over customer outcomes, retention, and satisfaction.
• Data-Driven: Ability to analyze usage data, customer health metrics, and feedback to guide decisions and actions.
• Communication: Excellent verbal and written communication skills in Hebrew and English; confident presenting to stakeholders.
• Cross-Functional Leadership: Comfortable influencing and collaborating across teams without formal authority.
• Problem Solver: Proactive, structured, and empathetic approach to resolving customer challenges and driving success.

Please send CV to: HR@air-dr.com