Careers

Position: Account Manager

Overview:

Air Doctor is recruiting an Account Manager to join our DREAM team!

We’re looking for a dedicated and personable Account Manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service.

Why is This Role Unique:

As an Account Manager in North America, you will have the exciting opportunity to establish and shape this position, paving the way for Air Doctor’s growth in the region. You’ll be instrumental in defining client engagement strategies, building strong relationships, and creating scalable processes for future expansion.

Responsibilities:

• Onboard new customers: taking an active part in Onboarding new partners with the Sale team to expand Air Doctor’s presence in North America
• Serve as the main point of contact for assigned accounts, fostering strong relationships.
• Ensure seamless communication between clients and internal business units.
• Collaborate with internal teams to ensure the company delivers as per agreed Key Performance Indicators (KPIs).
• Generate, deliver, monitor, and track monthly KPIs, provide regular reports and updates, and discuss necessary action plans with partners considering achieved results.
• Act as a proactive problem solver, ensuring client interaction satisfaction.
• Develop an in-depth understanding of our products and services to better upsell and cross-sell to clients.
• Establish scalable processes: As the first Account Manager in North America, play a key role in building and refining processes that will support Air Doctor’s expansion across the region.
• Mentor future team members: As the team grows, provide guidance and support to new Account Managers, sharing best practices and helping them succeed.

Requirements and skills:

• +10 years of experience in a client-facing role, ideally in the tech or SaaS industries.
• Proven track record of managing client relationships on the travel insurance segment – advantage!
• Strong verbal and written communication skills to engage effectively with clients and internal teams.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Attention to detail: meticulous in handling sensitive data and performing accurate analysis.
• Problem-solving skills: proactive in addressing client inquiries and resolving issues promptly.
• The position will require travel within the US and CA to meet and onboard new and existing customers.
• Bachelor’s degree in business, marketing, or related field preferred.
• The ideal candidate will be based on the East Coast, capable of working independently

Company Overview:

Air Doctor helps travelers find a doctor while traveling abroad.

Recognizing the difficulty finding quality medical care abroad, we decided to create Air Doctor. Schedule an appointment with one of our thousands of trusted and licensed medical professionals in countries across Europe, Asia, Australia and America via our user friendly app.

For more information, please visit us @ https://www.air-dr.com.