Careers

Involves online and telephone contact with external/internal customers within functional area and completing any related administration.

General Job Description

Under general supervision performs the following activities:

• Ensure the resolution of customer issues/problems/requests through troubleshooting, research and data compilation via telephone, electronic channels and face-to-face customer visits. Involves online and telephone contact with external/internal customers within functional area and completing any related administration. Provide in-depth, specialized assistance in the areas of Claims, CRO, BDG, Trace, Customs, etc.
• Demonstrates independent decision-making abilities to result in the mutual satisfaction of the customer and FedEx while promoting customer goodwill and maintaining the customer base.
• Documents research efforts and findings real-time in COSMOS/ One Source/ CMOD and others as required. Pro-actively identifies service failures, notifies customers and stations and provides assistance to avoid, correct or minimize the adverse effects of anticipated failures.
• Pro-actively identifies service failures, notifies customers and stations and provides assistance to avoid, correct or minimize the adverse effects of anticipated failures.
• Identifies and reports to management existing or potential package or system problems and inconsistencies, such as, service failures, improper operations procedures and security problems. Claims: Investigates cargo claims requests verifying damage/loss.
• Provide coaching and feedback to the Customer Rep Solution teams about the Standard Operations Procedures.
• Be able to perform team leader activities, such as: monitor team KPI´s, quality performance, run reports, develop improvement actions plans and handle escalated cases.
• Act as back up when the manager is not on duty.
• Tracking & Monitoring Solutions (Including Prevention)
• May be required to perform other duties as assigned
  
  

Minimum Requirements

Minimum Education:

• High School degree/Equivalent. Some college preferred.
  
  

Minimum Experience

Two (2) years related experience.

Minimum Required Skills

• Good Interpersonal Skills
• Written & Verbal Communication Skills
• Team Working Skills
• Good Microsoft Office & PC Skills
• Problem Solving Skills.
• Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (600 points).
  
  

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.