A day in the life

As a Risk Manager at ManyPets, you will provide commercially focused advice that mitigates risk and promotes compliance with our regulatory framework, particularly with the Financial Conduct Authority (FCA). You will take the lead in operational risk management, risk reporting, and framework development, ensuring the business stays within its risk appetite while managing growth and strategic initiatives. You’ll guide teams and senior leaders through managing risk, providing second-line advice, and offering critical insights on breaches and emerging issues.

Our UK business has undergone significant transformation over the past year. We’ve reshaped the Many Group by streamlining our UK operations and exiting the US market. We’ve stabilised our loss ratio, reset operations, and are nearly finished reorganising our Senior Leadership Team (SLT). With these foundations in place, we’re now focused on driving growth in the 2025/26 financial year. The Risk and Compliance team plays a vital role in enabling this growth by providing high-quality, agile, and commercially focused risk oversight and regulatory guidance.

Reporting directly to the Group Head of Risk and Compliance, this is an opportunity to shape the UK risk management framework, challenge how we operate, and act as a catalyst for change. You’ll have the opportunity to shape how we manage risk as we continue to grow, supporting the team through strategic initiatives and driving improvements in risk management processes.

Your responsibilities

• Foster a culture of risk awareness and strong controls across ManyPets.
• Operate the Risk Management Framework (RMF) to assist business leaders in identifying, managing, and mitigating key risks.
• Design and deliver the RMF, adapting it to business changes and the evolving risk profile.
• Own the breaches and issues policy, process, and reporting.
• Provide training and awareness activities to all levels of the organisation.
• Work closely with Legal to ensure risk management practices align with legal obligations, including data protection, consumer rights, and other applicable regulations.
• Develop and deliver high-quality, accurate Risk & Compliance reports to boards, including supporting the Senior Compliance Manager in Consumer Duty board reporting and improving data collection efficiencies.
• Lead initiatives to continuously improve risk management processes, tools, and methodologies to drive greater efficiency and effectiveness in identifying and mitigating risks.
• Challenge and support the business on breaches and issues, driving root cause resolution and strengthening the control environment to protect customer and business outcomes.
• Lead the investigation of risk-related incidents and breaches, ensuring prompt and accurate reporting, and liaise with key stakeholders on remedial actions.
• Collaborate with the Senior Compliance Manager to ensure FCA regulations, including Consumer Duty, are reflected in risk management practices.
• Leverage internal relationships to deliver actionable insights that allow ManyPets to manage risk proportionately while fostering innovation.
• Work closely with other departments (e.g., Finance, Operations, IT) to ensure risk management processes are embedded across the business and aligned with departmental objectives.
• Represent the Risk & Compliance team in governance forums, ensuring projects and initiatives align with risk management and regulatory requirements.
• Build and maintain strong working relationships with external stakeholders, including partners, regulators, and auditors.
• Act as a key stakeholder in business change projects, providing advice and challenge on risk management and implementation.
• Proactively identify emerging risks and trends in the market, regulatory landscape, or operational changes that may impact the business.
• Lead by example, modelling company values and inspiring others to do the same.
• Champion a positive risk culture within the organisation by promoting open communication on risk issues and encouraging proactive risk identification.
• Deputise for the Group Head of Risk and Compliance and support global projects as needed.

Your skills and experience

• You’re an established risk professional with several years’ experience of risk management within a general insurer or intermediary.
• You have deep knowledge of the general insurance market and customer journey, particularly:
  • Operational risk frameworks
  • Risk reporting and MI skills
  • Supporting breach and issue resolution
• You are knowledgeable of applicable regulations for our industry, including the FCA handbooks, and UK data protection legislation.
• You understand risk governance and you have previous experience of leading these projects in partnership with senior leaders.
• You’re able to assimilate a range of management data, compiling information into conclusions and actionable plans in a way that everyone can understand.
• You'll have an impeccable understanding of and English - written and verbal – and be able to write reports and updates with minimal support, in a clear and connected way.
• You’ll have a good understanding of insurance, preferably pet insurance.
• We'd love it if you had a relevant degree, ICA diploma or certification however your commercial experience are just as valuable!

The interview process

This position has a three-step interview process, which will be held via Zoom.

• Stage 1 – an informal meeting with our People team. We’ll explain more about the role and how your experience matches up with what we need.
• Stage 2 – you’ll meet our Group Head of Risk and Compliance and our Legal Counsel. This will be a longer interview up to 90 minutes and we’ll ask you to complete a short presentation task. We’ll also ask you some competency and behavioural questions.
• Stage 3 – we may ask you to meet us again for a final round, if you or we feel it would be beneficial before we progress to an offer.

Smell good?

Apply for the Risk Manager opportunity.