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Director, Brokerage Operations



Mountain View, CA, USA
Posted on Tuesday, June 11, 2024

Senior Director, Brokerage Operations

Location: This role can be done remotely, with the expectation to frequently travel to visit the company’s headquarters in Mountain View, CA.

About Flow

Flow Specialty is a Next-Gen Insurance Specialty Brokerage focused on Cyber, Professional and Management Liability Lines. Backed by top-tier VCs (Munich Re and Lightspeed Venture Partners), our team of seasoned insurance and technology experts share a vision to elevate the wholesale brokerage experience by reshaping the future of insurance distribution. Our digital-first approach and commitment to efficiency and innovation define us as a trailblazer in the market. We are dedicated to creating the next generation of specialty brokerage services, leveraging cutting-edge technology and a lean, communicative organizational structure to drive success.

The Role

As Flow Specialty continues to expand, we are seeking a dynamic and experienced Senior Director of Brokerage Operations to lead our operational efforts and shape the future of our organization. Reporting directly to the CEO, Sivan Iram, you will serve as the linchpin between various internal units, including accounting, sales, software development, compliance, and more. Your primary responsibility will be to define business needs, implement third-party solutions, and collaborate with our product team to develop internal technology that enhances our operational efficiency and effectiveness.

Primary Responsibilities

  • Lead and oversee all aspects of brokerage operations, ensuring seamless execution and delivery of services.
  • Collaborate with the CEO, President of Brokerage, and Chief Product Officer to define strategic objectives and develop the core pillars that will drive the business forward.
  • Identify opportunities for process improvement and optimization, leveraging your technical expertise to develop tools and solutions that enhance operational efficiency.
  • Serve as a proactive leader, anticipating challenges and opportunities and taking decisive action to address them.
  • Work closely with cross-functional teams to implement third-party solutions and integrate them into our operations seamlessly.
  • Collaborate with the product team to prioritize and develop internal technology solutions that align with business objectives.
  • Foster a culture of collaboration, innovation, and continuous improvement within the brokerage operations team.
  • Act as a thought leader within the organization, offering strategic insights and recommendations based on your industry expertise and operational experience.


  • 8+ years of experience in brokerage operations, with a proven track record of success in a leadership role.
  • Strong technical insurance knowledge is required, with experience implementing and optimizing operational systems and processes. Having worked in a broker role is an advantage!
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across various functions and levels of the organization.
  • Proven ability to think strategically and drive results in a fast-paced, dynamic environment.
  • Demonstrated leadership qualities, including proactiveness, decisiveness, and a collaborative mindset.
  • Experience working in a startup or early-stage company environment is a plus.
  • Maintain a low ego approach, valuing input from all team members and stakeholders while driving towards the best solutions for the business.
  • Passion for innovation and a willingness to challenge the status quo.

What you’ll get:

  • Thrive in an exciting hyper-growth startup where your contributions shape the future of insurance
  • If located in the area, you have the opportunity to work in the heart of innovation at our vibrant office in Mountain View, CA
  • Unlimited PTO
  • Comprehensive Health, Dental and Medical Benefits
  • 401K Retirement Plan
  • Option Grants

At Flow Specialty, your experience is rewarded with a competitive annual base salary that scales based on your years of expertise. Coupled with the opportunity to receive valuable option grants that contribute to your overall success.