Careers

Empathy is on a mission to help families through life’s most challenging moments. Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through all the tedious and time-consuming tasks associated with loss. With a combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow.

Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users.

About the Team

As a venture-backed startup, our greatest asset is our people. Behind every milestone is a team fueled by smarts, hearts, and urgency. The Business Operations Partner sits at the center of it all - shaping every element of the sales team experience, from welcoming new team members to the mission, managing key commercial initiatives to advising leaders on business priorities.

We foster a workplace that cares about our mission, users, and each other. We have raised $90 million to date and are backed by leading investors such as Index Ventures and General Catalyst. Our team is growing fast and expanding our impact across industries, continuing to work with Fortune 500 Companies and some of the largest life insurance carriers. Innovation, collaboration, and compassion drive everything we do.

In our high-growth, office based culture, we’re looking for a trusted, high-judgment operator to act as an extension of our Chief Business Officer and the business leadership team. This person will help translate vision into execution by leading key initiatives, managing complex projects, and ensuring the team runs smoothly. The ideal candidate is organized, analytically sharp, and confident working across levels. This role is based onsite, working out of our NYC office three times a week. Join us!

• Drive high impact strategic initiatives, keeping them and other priorities on track across teams.
• Create structure and clarity through scalable processes that touch collaboration, decision making and follow through across all aspects of the business team.
• Act as a force multiplier by anticipating needs, manage information flow and enable the Business team to focus on the top priorities.
• Foster alignment for highly effective cross-departmental projects run to tight deadlines acting as a trusted partner to leaders and rolling up your sleeves to support.
• Keep talent pipelines warm and maintain engagement with key candidates and external partners.
• On behalf of the business leadership team write communications, prepare materials, manage stakeholders, and keep momentum on critical deliverables.

• 5+ years of experience, ideally in a startup or high-growth environment, with exposure to commercial, revenue, or operations teams.
• Project management expertise — skilled at structuring work, managing timelines, and holding teams accountable to deliverables.
• Exemplifies executive presence across all levels. internally with colleagues and leadership, and externally with clients, partners, and stakeholders, instilling trust and driving influence.
• Data analysis and visualization — comfortable working with data to surface insights, track metrics, and build compelling dashboards or reports.
• Strong communication skills — clear, concise writer and confident verbal communicator with strong executive presence.
• Understanding of sales organizations — familiarity with sales processes, pipeline management, and GTM structures.
• Deep understanding of OKRs — experience setting, tracking, and reporting on organizational goals.
• Track record of building order through chaos — proven ability to bring clarity and stability to fast-moving, ambiguous situations.
• Relationship management — able to build trust quickly across functions and levels, acting with discretion and empathy.
• Bias toward action — thrives in environments that require initiative, prioritization, and execution under pressure.

More Information:

The salary for this position ranges between $160,000 - $180,000. This is decided based on many factors, including but not limited to: skills, qualifications, and geographic location. In addition to base salary, we are proud to offer stock options in the company and a competitive benefits package.

To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team.