Customer Success Manager
Ghost Security
About Ghost
At Ghost, we are building a cloud scale security platform for the modern enterprise. Our founding team are veterans of the cyber security industry with decades of experience building teams and products for the most demanding commercial and public sector organizations. Ghost is backed by top tier venture firms and is on a mission to raise the bar of what is possible and what is expected of modern enterprise security tools and platforms. We are a remote-first and globally distributed team. Our philosophy is based on the principles of learning, collaboration, transparency, experimentation, and passion.
- We are outcome-driven and dedicated
- We are customer-obsessed
- We believe in people's ability to grow
- We believe enterprise software can be beautiful
Job Title: Customer Success Manager
Location: Remote
Starting Date: Immediately
On Target Earning Range: $100,000-$140,000 (depending on experience)
About Ghost Security: Ghost Security is a leading cybersecurity company focused on delivering cutting-edge application security solutions to protect businesses and government agencies from emerging threats. Our innovative approach and advanced technologies provide unparalleled security and peace of mind to our clients. Join us in our mission to safeguard the digital world.
Job Description: We are seeking a proactive and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for ensuring the successful onboarding, adoption, and ongoing satisfaction of our customers. You will work closely with the sales, product, and support teams to deliver exceptional customer experiences and drive long-term customer retention and growth.
Key Responsibilities:
- Serve as the primary point of contact for customer onboarding, ensuring a smooth and successful implementation.
- Build and nurture strong, trusted relationships with customers to understand their goals and ensure they derive maximum value from our solutions.
- Collaborate with sales to ensure a seamless handoff from deal closure to onboarding and ongoing account management.
- Provide product training and resources to customers, empowering them to effectively use our solutions.
- Monitor customer health metrics and proactively address any issues or risks to ensure customer satisfaction and retention.
- Advocate for customer needs internally, collaborating with product and engineering teams to deliver customer-driven enhancements.
- Identify upsell and cross-sell opportunities and partner with the sales team to expand customer relationships.
- Conduct regular business reviews with key accounts to ensure alignment and drive continued value.
- Maintain accurate records of customer interactions and account status within the CRM system.
- Represent Ghost Security at industry events, customer meetings, and webinars.
Qualifications:
- 5+ years of experience in customer success, account management, or a related role, preferably within the cybersecurity or technology industry.
- Proven track record of driving customer satisfaction, retention, and growth.
- Strong interpersonal and communication skills with the ability to build lasting customer relationships.
- Ability to manage multiple customer accounts and priorities in a remote environment.
- Proficiency with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms.
- Analytical mindset with the ability to interpret customer data and drive actionable insights.
- Knowledge of the cybersecurity landscape and industry trends is a plus.
Team Benefits
- Competitive compensation and stock options
- Full health insurance, including vision and dental
- Monthly health & wellness allowance for gym, spa, therapy, etc.
- Remote first working, with most team members between the Eastern and Pacific time zones
- Home office upgrade budget to be sure you have the right tools to do your best work
- Learn and Grow - we provide continuing education stipend to attend industry relevant training, conferences, and events that help you build your network and skills
- Unlimited PTO - we require employees to take at least 2 weeks off per year
- Quarterly off-sites at amazing locations
Ghost is committed to fostering and supporting an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Ghost encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.