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Policy Services Associate

High Definition Vehicle Insurance

High Definition Vehicle Insurance

Anderson, SC, USA · Greenville, SC, USA · Spartanburg, SC, USA
Posted on Thursday, August 24, 2023
What we do
High Definition Vehicle Insurance (HDVI): Technology meets Insurance. HDVI brings telematics, software and data together with commercial trucking insurance, taking transportation insurance and fleet risk management to the next level. Our platform arms fleets with an end-to-end solution that empowers them to save money, mitigate risk, and increase operational efficiencies. Our customers are small to midsize truck fleet operators who benefit from dynamic and transparent pricing – automatically reducing their premiums for safer driving. Leveraging a best-in-class partner ecosystem, HDVI combines magnitude and stability with innovation to revolutionize the commercial trucking insurance space.
Why work here
HDVI is building the industry defining commercial auto insurance company for the next 100 years. The $50 billion commercial auto industry hasn’t seen real innovation for decades and is broken in a number of ways, creating a significant opportunity for HDVI. HDVI is co-founded by a former Esurance co-founder, and has a senior management team with experience building innovative insurance and logistics companies from zero to $1B+ enterprises, and deep expertise in trucking insurance. HDVI is well-funded by leading logistics and mobility-focused venture capital firms and strategic investors including Munich Re, Daimler Trucks and Qualcomm. The HDVI Team is values-driven, data-driven, ambitious, and collaboratively minded with a diverse background of experiences and skills in the insurance and logistics industries. We like challenges and building solutions that improve the quality of life for our customers. We offer generous benefits, including employee stock options, health, dental, vision, 401k, flexible work environment, and unlimited PTO.
About the Role
As a Policy Services Associate, you will work closely with HDVI’s Fleet Underwriters and Director of Product and Compliance. You will have an essential role in revenue generation for the company, aiding with analysis of driving behavior, past and forecasted losses, FMCSA and telematics data, trade routes, and more. You will have the opportunity to improve processes that support the department with policy administration, motor carrier filings, submission clearance, and billing. The Policy Services Associate position at HDVI will be exposed to and gain experience with innovative underwriting information and analysis, while working in a very well-supported environment, surrounded by innovative and experienced industry leaders.

What You'll Do

  • Support underwriters with coverage changes
  • Issue invoices and schedule installment plans
  • Communicate with agencies regarding coverage endorsements
  • Interface with agency partners to ensure a superb customer experience
  • Manage renewal workflow and applications
  • Issue policies
  • Issue Motor Carrier filing, both federal and state
  • Monitor policies for cancellation
  • Process endorsements
  • Process monthly self-audit reports
  • Reconcile self-audit report automation
  • Monitor and process final audits

What You Have

  • Insurance experience or education required
  • Excellent written and verbal communication skills
  • Outstanding customer service skills
  • Proficiency in Microsoft Office Suite

Preferred Skills

  • CISR designation
  • Proficiency in Google Suite
  • Proficiency in Adobe Acrobat
  • Advanced Excel skills


  • Competitive salary & stock options
  • Medical, dental & vision insurance
  • 401k with company match
  • Unlimited PTO
  • Flexible office policy
If you are interested in this position, please contact our Senior People Operations Specialist, Morgan Harrison. You can reach him at