Claims Support Associate
High Definition Vehicle Insurance
Customer Service
Anderson, SC, USA · Greenville, SC, USA · Spartanburg, SC, USA
Posted on Sep 20, 2025
What we do
High Definition Vehicle Insurance (HDVI): Technology meets Insurance. HDVI brings telematics, software and data together with commercial trucking insurance, taking transportation insurance and fleet risk management to the next level. Our platform arms fleets with an end-to-end solution that empowers them to save money, mitigate risk, and increase operational efficiencies. Our customers are small to midsize truck fleet operators who benefit from dynamic and transparent pricing – automatically reducing their premiums for safer driving. Leveraging a best-in-class partner ecosystem, HDVI combines magnitude and stability with innovation to revolutionize the commercial trucking insurance space.
Why work here
HDVI is building the industry defining commercial auto insurance company for the next 100 years. The $50 billion commercial auto industry hasn’t seen real innovation for decades and is broken in a number of ways, creating a significant opportunity for HDVI. HDVI is co-founded by a former Esurance co-founder, and has a senior management team with experience building innovative insurance and logistics companies from zero to $1B+ enterprises, and deep expertise in trucking insurance. HDVI is well-funded by leading logistics and mobility-focused venture capital firms and strategic investors including Munich Re, Daimler Trucks and Qualcomm. The HDVI Team is values-driven, data-driven, ambitious, and collaboratively minded with a diverse background of experiences and skills in the insurance and logistics industries. We like challenges and building solutions that improve the quality of life for our customers. We offer generous benefits, including employee stock options, health, dental, vision, 401k, flexible work environment, and unlimited PTO.
About the Role
The Claims Support Associate plays a key role in supporting HDVI’s internal claims team by accurately entering all required information into Snapsheet to complete First Notice of Loss (FNOL) reports. This role serves as a first point of contact by handling inbound calls from Fleets, Agents, Claimant Carriers, and Claimants. The ideal candidate will bring prior P&C insurance experience, preferably as a FNOL Coordinator or Claims Adjuster.
What You'll Do
- Provide First Notice of Loss (FNOL) support by entering new loss report information and assigning/reassigning claims to adjusters based on assignment rules
- Retrieve and analyze telematics data related to crash notifications
- Support the collection of telematics data from the fleet system and ensure proper documentation of the claim file, including video and telematics records
- Monitor crash alert portal during overnight hours, validate alerts, and initiate claim setup for confirmed policy-related incidents
- Assure the prompt reporting and inputting of Claims electronic data
- Recording claim recoveries in the system
- Indexing incoming e-mail and tasking to the claims Examiner via the computer system
- Assign work and distribute tasks across the Claims Team
- Process incoming emails and accurately create or update claim files based on the incoming information
- Transmit claims documents, form letters, and other administrative documentation to the appropriate parties
- Respond to claim inquiries from Policyholders, Claimants, Claimant Carriers, and Agents in a timely manner
- Be adaptable to various business demands and willing to assist with special claims projects, activities, and ad hoc reporting, as required
- Electronically file claim documentation and police report information within HDVI’s claims system
- Assist with the development of HDVI’s internal claims Best Practices
- Communicate clearly with internal and external stakeholders and with business partners
What You Have
- 1+ years experience in the Insurance industry serving as an FNOL coordinator; claims handling experience a plus
- 2+ years of Customer Service Experience
- Ability to work in a rapidly evolving, high-growth environment with the ability to collaborate across and within different levels of the organization
- Excellent communication, organizational, problem solving, multi-tasking and time management skills
- Analytic and technical ability to develop reports, metrics and improvement plans
- Proactive in identifying process improvements and adaptive to change
- Self motivator with ability to adapt, embrace the unknown and shift priorities
- Willingness to look outside your day to day to ensure you keep learning and growing in a startup environment
- Good attention to detail and understanding of the importance of accurate and thorough data capture
- Good understanding of the motor insurance industry or financial background would be an advantage
Preferred Skills
- 2+ years of P&C Insurance experience strongly preferred
- Insurance industry experience strongly preferred
- College Education
- Strong analytical, critical thinking, and problem-solving skills
- Proficiency in Google Suite, Microsoft Office and Adobe Acrobat
- Experience with claims admin systems, automations solutions, operations best practices
- Strong phone and verbal communication skills along with active listening
- Ability to multitask, set priorities, and manage time effectively
- Ability to interact collaboratively and work effectively with a multi-functional team and throughout the organization; foster an environment of shared responsibility and accountability
Benefits
- Competitive salary & stock options - we want our success to be yours too
- Unlimited PTO with 11 paid holidays each year
- Medical, Dental, Vision, Short/Long Term Disability, Basic Life, and AD&D to support you and your well-being
- FSA / HSA programs
- 401(k) retirement plan with company match contribution
- Inclusive Parental Leave policy that supports all parents
- Wednesdays are standing meeting-free, allowing you to focus on deep work without distractions
- Birthday meal reimbursement, because celebrating our employees is part of our company culture
- A remote-friendly environment with the opportunity to participate in periodic in-person team offsite