Customer Service Agent - Claims
Previous experience is not essential as full training will be provided.
Are you keen to work somewhere that’s stimulating and friendly, with countless opportunities for growth and plenty of freedom to make a real impact? This could be the place for you!
We are looking for a Trainee Motor Claims Agent here at INSHUR; based in beautiful Brighton (sea, chips and seagulls included) and working in a hybrid environment. We'd love you to join us in our office at least once a week. A key strategic development is the formation of our own in-house claims department. Our goal is to provide superior customer claims experience whilst delivering market leading incurred claims costs underpinned by strategic partnerships with our suppliers.
Reporting to the Claims Manager, you'll have the opportunity to positively influence the average claims cost within the team by identifying intervention opportunities and providing customers with the best solution to meet their needs.
We value high performance and care deeply about making INSHUR feel like a place where everyone is building something really special, that we can all be proud of, and doing it with friends.
We’ve got a great team in place and are a people & culture-first business (check out our Glassdoor reviews). We value high performance and care deeply about making INSHUR feel like a place where everyone is building something really special, that we can all be proud of, and doing it with friends.
What you'll do:
You will be crucial in ensuring that we embrace relevant technology and supplier support to positively enhance the customer’s claim experience. As a natural team player you will ensure new claims are set up accurately and initial actions are completed, whilst embracing both the values and culture upon which INSHUR was founded.
We don’t have a checklist of skills - our hiring process is much more about aptitude and passion than ticking boxes. So don’t worry if you’ve not used a particular tool or checked off all the listed skills and experience.
That said, below is a guideline of skills that we think would make you successful in this role.
We'd love to hear from you if you:
- Are a good communicator.
- Confident and assertive
Your colleagues say you:
- Entrepreneurial, extremely proactive and full of initiatives.
- A true team player, keen to learn from others and keen to share your learnings.
- Customer centric with a great eye for strategic process development.
What we offer
We provide a friendly and stimulating environment for everyone to grow, learn and thrive in. We operate in a hybrid environment and we encourage a flexible way of working to adapt to personal circumstances and individual and business needs.
This role offers a salary range of £20,000 - £25,000 per annum.
We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes:
● 30 days of holiday annually in addition to bank holidays
● Private healthcare scheme for you and your family
● Life Insurance
● 13 weeks full pay parental leave regardless of your gender
● Flexibility to choose your own place of work (UK only) and flexible working hours
● Annual personal training allowance and regular learning opportunities
● Monthly flexible wellbeing allowance to help you stay healthy and productive
It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need.
We have recently completed a successful Series B funding, which will fuel our ambitious growth plans and enable us to invest in technology, recruit the best people, and bring new insurtech product lines to the market, while keeping us at the forefront of urban mobility. With a mission to make insurance fair & easy for everyone, we are committed to changing the way customers buy and feel about insurance, for good.
As a global team of around 110 people based in the USA, UK and the Netherlands, we value:
● Generosity, inclusivity, open-mindedness and diversity
● The delivery of great results and learning in the open
● Freedom to make long-term, high-impact decisions
● The wellbeing of their teammates and the people around them
● Enjoying the ride
Founded in 2016, we are one of the fastest-growing and commercially proven Insurtech companies in the new insurance landscape. Working closely with globally recognised partners, we provide fully digital auto insurance for taxi, TLC, ride-share, delivery, private fleet and private hire drivers, enabling them to get from a quote to a full policy cover in the shortest possible time. Our products are currently live in the USA, UK and the Netherlands and we have exciting plans to expand to new territories and add new product lines.
We believe that having a diverse team where everyone can be their authentic self is the key to our success. We are passionate about equal opportunities and improving the tech industry for the better, so we encourage people from underrepresented backgrounds to apply. We don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. Our offices are child-friendly, dog-friendly and fully wheelchair-accessible.
While this position is advertised as full-time, we are flexible on the specific arrangements for the right candidate and would be happy to discuss part-time, job-share or other flexible arrangements, if required. Let us know in your application if you have accessibility requirements for your interview and we will do our best to accommodate.
Something looks off?