Careers

🚕 Are you keen to work somewhere that’s stimulating and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you!

We are looking for a Senior Complex Claims Technician to join us at INSHUR! Our head office is based in sunny Brighton ☀️ (sea 🌊, chips 🍟, and seagulls 🕊️ included), and our company embraces a flexible working model, allowing us to hire the best person for the job. You’ll have the opportunity to work remotely 🏠, while also connecting with your colleagues at our Brighton office on occasions for training and events.

You’ll be working on re-inventing insurance in exciting markets across multiple territories including the UK 🇬🇧, US 🇺🇸, and the Netherlands 🇳🇱, with plans to expand into new European countries.

Supported by (and reporting to) the team leader, you'll be joining a friendly team of claims professionals who thrive on delivering exceptional service to INSHUR customers.

We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride.

What you'll do

As a Senior Complex Claims Technician you will be responsible for managing the end-to-end handling of third-party motor claims, ensuring efficient resolution.

You’ll be working on:

• Managing a portfolio of motor claims with a focus on large loss claims with an incurred value in excess of 50k.
• Planning case level strategy including assessment of contractual status, liability/forensic investigations, claimant enquiries etc. The role will involve attendance at conferences, hearings and the like where required.
• Handling complex litigation claims involving personal injury/credit hire and where required providing direction to more junior team members
• Assisting in both the development and enablement of know your opponent strategies at case level.
• Providing training support within the team and sharing knowledge to support best outcomes at case level.

🎯 We don’t have a definite checklist of skills – our hiring process is much more about aptitude and passion than ticking boxes. So don’t worry if you haven’t used a particular tool or checked off all the listed skills and experience.

That said, below is a guideline of skills that we think would make you successful in this role:

We'd love to hear from you if you have:

• A vast amount of experience dealing with motor claims with extensive experience handling claims in excess of £50K in value.
• A confident and experienced communicator who is able to instruct solicitors, barristers and experts alike along with a desire to be a key part of a winning team.
• A claims professional who is able to both plan, articulate and then initiate case level strategy with the aim of developing a claim roadmap geared to achieving the best financial outcome.
• A Business Owners Mentality that drives your appetite for success whilst underpinning a passion to achieve case level outcomes that impact positively on the claims loss ratio.
• Are a team player able to use your interpersonal skills to assist, develop and nurture more junior members of the team.

You’ll love it here if you:

💡 Thrive navigating ambiguity and finding clarity in uncertain situations.

👏 Take pride in being accountable and owning your responsibilities.

🚀 Enjoy in a fast-paced environment where change happens quickly.

🔧 Are solutions-focused and driven to overcome challenges.

💪 Embrace resilience and adapt to setbacks with a positive attitude.

🧠 Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding.

You may not enjoy working here if:

⏳ Prefer a more structured, slow-moving environment.

📝 Feel most comfortable when tasks and processes are clearly defined from the start.

🤔 Struggle with handling multiple challenges at once or adapting to frequent changes.

🚫 Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities.

What to expect from the process:

Screen & Intro: 30-minute video call with the Talent Team to discuss the role and your experience.

First Interview: 60-minute video call to test your technical knowledge

Final Stage: 45-minute video call to have follow up and culture fit questions

What we offer

We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes:

🌴 30 days of holiday annually, plus bank holidays

🏥 Private healthcare for you and your family, including pre-existing conditions

💼 Life insurance at 3x your salary

👶 13 weeks parental leave at full pay for new parents

👶🏽 Workplace nursery scheme with Gogeta, allowing you to pay fees pre-tax

🚲 Ride to work scheme

💰 Workplace pension scheme to help you save for retirement

⏰ Flexible working hours to suit your lifestyle

📚 £500 annual personal training allowance plus regular learning opportunities on a variety of topics

💪 £40 monthly wellbeing and WFH allowance to keep you healthy and productive

📞 24/7 Employee Assistance Program, covering you and immediate family members—offering crisis support, counselling, legal advice, menopause CBT, and more

💆 Office massages to keep those shoulders relaxed

It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need.

About Us

🚕 INSHUR is the fastest-growing global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers.

💡Cutting edge technology & deep insurance know-how underpins our revolutionary offering for on-demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber, Amazon, Bolt, FREENOW and OLA, we’ve been helping drivers stay on the road since 2016 through our data, technology and in-house insurance expertise.

🚀 Backed by some off the most forward thinking VC’s including Viola Growth, JVP, Munich Re, Viola Fintech, MTech Capital, Antler, and MS&AD, we have secured over $70 million in funding as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future.

🌍 As a global team of around 250 people based across the US, UK, and the Netherlands, we value:

🤝 Generosity, inclusivity, open-mindedness, and diversity

🏆 Delivering great results and learning in the open

🎯 Freedom to make long-term, high-impact decisions

💙 The wellbeing of our teammates and the people around us

And… Enjoying the ride!

Equal opportunities

🌈 At INSHUR, we believe that having a diverse team where everyone can bring their authentic selves to work is key to our success. We’re passionate about creating equal opportunities and making the tech industry a better place for all and we don’t discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.

🌍 As of July 2024, our team consists of 43% women, 26% from BAME or BIPOC backgrounds, and 13% LGBTQ+ 🌈. We proudly represent 29 nationalities and span multiple generations, including Baby Boomers, Gen X, Millennials, and Gen Z. We’re proud to have been recognised for Diversity and Inclusion by the British Insurance Awards 🏆.

🏢 We recognise that early-stage companies often hire people similar to the existing team—something we’ve worked hard to overcome. We follow a structured hiring process and ensure our interview teams are trained to foster inclusivity and equity.

👨‍👩‍👧 Our Brighton office is child-friendly, dog-friendly, and fully wheelchair-accessible.

⏰ While this position is advertised as full-time, we’re flexible on specific arrangements and happy to discuss options like part-time, job-sharing, or other flexible work setups for the right candidate.

🛠️ If you need any adjustments during the interview process, please let us know, and we’ll do our best to accommodate your needs.