About Insify

We are a start-up offering an end-to-end digital insurance platform focusing solely on European entrepreneurs and SMEs. We offer the best insurance to our customers thanks to our focus on user experience, our leading underwriting services, and our expertise in data. In short, we’ve made getting insured quick, transparent and simple.

We know how to innovate - our team of seasoned entrepreneurs has built a host of successful businesses in fintech and e-commerce (HelloFresh, Bloomon and SumUp to name a few!).

We’ve already raised over €25M in funding from leading investors (Accel Ventures, Frontline Ventures, Visionaries Club, Nico Rosberg, etc.), who love what we do and see the potential for a revolution in digital insurance.

We started our journey in the Netherlands and with our mission to make business insurance fast, simple and fair we have been able to have a significant impact on that market. Since last year we also serve customers in France and Germany, and are rapidly expanding across the rest of Europe!

How we work

At Insify, our culture is built on four core values: grit, impact, care, and entrepreneurship. We embody grit by facing challenges head-on and persisting where others might fail. Our unwavering belief in our mission drives us to overcome obstacles and ensure our customers are always well-covered.

We are dedicated to making a positive impact in our customers' lives, earning their trust every day. Our commitment to care ensures that we prioritize our customers' needs and well-being in everything we do.

Entrepreneurship fuels our innovation—we challenge industry norms, move quickly, and embrace new ideas without fear of failure. We think bigger and aim higher, achieving more than anyone else in the process.

After careful consideration and extensive discussions, we made the decision to adopt a pro-office approach. We understand this may not be for everyone, but we are committed to creating a strong community and moving quickly to innovate and serve our customers better.

As an employee, you will find that collaboration and innovation flourish in our workspace, where spontaneous interactions and casual conversations often spark creative breakthroughs. These "water cooler" moments and impromptu brainstorming sessions are integral to our dynamic culture, allowing for quick feedback and efficient problem-solving.

Joining Insify means becoming part of a community where shared experiences, from team lunches to collaborative meetings, foster a sense of belonging that is difficult to replicate in a virtual setting. For new hires, the office environment is especially crucial; you will benefit from observing and learning directly from your colleagues, accelerating your onboarding and integration into our team.

If you're ready to join a team that embodies grit, makes a meaningful impact, cares deeply for our customers, and embraces an entrepreneurial spirit, we invite you to apply and become part of our innovative journey at Insify.

What you will be doing

As the (Senior) Operations Manager, you will:

• Oversee the day-to-day operational functions, ensuring smooth execution across Customer Support, Claims handling, Sales and several internal workflows.
• Lead the development and implementation of operational strategies, policies, and procedures to drive efficiency, scalability, and compliance.
• Optimize and streamline business processes, identifying opportunities for automation, Artificial Intelligence and continuous improvement.
• Collaborate cross-functionally with Product, Insurance, Tech, Growth and Finance teams to enhance internal systems and customer experience.
• Ensure regulatory and compliance standards are met across all markets where we operate.
• Manage key operational metrics, analyzing data to improve performance and drive strategic decision-making.
• Manage the performance of external partners handling critical business processes, ensuring seamless execution, alignment with strategic goals, and continuous improvement in service delivery.
• Build, mentor, and lead a high-performing operations team, fostering a culture of excellence and accountability.
  
  

What you'll need

• A Bachelor degree in Business Administration or a related field.
• 3-5 years of experience in operations roles, with a proven track record of leading teams in a high-growth startup or scale-up environment.
• Strong understanding of operational best practices, process optimization, and compliance frameworks.
• Exceptional analytical, problem-solving, and strategic thinking skills.
• Excellent communication and leadership abilities, with the capability to collaborate effectively across teams.
• A hands-on, proactive approach, with a passion for innovation and operational excellence.
• You hold a WFT Basis certification or are willing to obtain it in the short term.
• Fluency in Dutch and English is required; additional European languages (such as French) are a plus.

What we offer

• Competitive compensation - we want to attract and retain the best so we are offering a compensation package that aligns with that.
• Pension plan - participation to Insify’s Pension Plan, with 6% employer contribution.
• Travel reimbursement - we help travelers with their commute.
• Hybrid - Possibility to work from home two times a week.
• 25 holidays days per year - (+ extra day on Christmas eve if it’s a weekday!)
• Subscription to Alleo - 50 EUR (net) monthly (cumulable) budget to spend on what you like - anything from gym memberships to UberEats!
• Company events - Monthly team drinks, quarterly offsites, lunch and learns, parties, merch and FUN!
• Company Macbook - get the best laptop to get your job done in no time!
• Quickly develop your career - there’s no better place to develop. We are growing and you can grow with us! Inhouse leadership programs and coaching
• High degree of autonomy - it’s time to ACTUALLY make an impact!
• Equity - boost your compensation with our equity package