Careers

About Inspectify

Inspectify is a Y Combinator (S20) backed startup building the leading marketplace for home inspections and valuations. Operating across the U.S. and Canada, our software transforms a traditionally manual, fragmented process into a scalable, tech-enabled solution—creating the most comprehensive dataset of every home.

The Role

We’re seeking an innovative, systems-minded leader to drive continuous improvement, and set a high bar for quality within our Operations Support team—a key subteam of Product Operations. In this hybrid player-coach role, you’ll lead day-to-day operations while designing and implementing processes and tools that reduce manual work, increase reliability, and prepare for scale.

You’ll champion identifying opportunities where AI, automation, and low-code/no-code tools can dramatically improve efficiency and accuracy. Your work will directly impact customer experience, team productivity, and operational scalability.

What You’ll Do

• Oversee daily support operations, issue resolution, and QC programs
• Build smart systems for report issue triage, repair report generation, and escalation handling
• Develop scalable frameworks to support long-term growth and high-volume operations
• Use AI and automation tools (e.g. GPTs, Zapier) to streamline support workflows and reduce manual touchpoints
• Identify and track key performance metrics and improvement areas across support operations
• Foster a culture of continuous improvement and innovation within the team - train, coach, and upskill the team to work effectively to solve root cause of problems
• Ensure consistent execution by maintaining and improving process documentation and standards while maintaining high morale and customer trust

What We’re Looking For

• 3+ years of experience in Operations, Customer Support, Logistics, or a related function
• Excellent communication and coaching skills—you know how to lead people through change
• A strong track record of building or optimizing support/ops teams using technology, and curious to explore AI and automation to solve real-world operational problems
• Hands-on problem solver who moves fast, experiments, and iterates
• You thrive in ambiguity, love learning quickly, and enjoy the energy of early-stage startups