Retention Account Manager
Next Insurance
Location: Rochester, NY (hybrid)
NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.
Simply put, wherever you find small businesses, you’ll find NEXT.
Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.
The objective of this role is to manage a premier Property & Casualty Book of Business. As a dedicated Account Manager, you will be responsible for delivering an awesome client experience while achieving revenue targets through account retention. Extensive industry knowledge is required to support each client throughout their policy term. You will achieve company and individual revenue targets through client retention and account rounding.
What You’ll Do:
- Meet specific client retention goals for assigned book of business
- Utilizes knowledge of carrier and State underwriting guidelines, to identify cross-sell, consolidations and referral opportunities for our existing customers
- Initiate consultative calls to clients to assess underwriting exposure prior to policy renewal or to assist with requesting quotes for new coverage for those with gaps or non-renewals
- Provide creative plan designs to client from current and alternate carriers during each client renewal or as requested by client off cycle
- Maintain and foster customer relationships, including carriers, payroll bureaus/partners, State Funds, alternative markets, to ensure prompt and efficient service to their assigned book of business
- Meet and/or exceed established productivity and quality standards
- Assist in the establishment of policies and implement all policies and procedures relating to the workflow of the assigned team to ensure timely and accurate service
- research and propose enhancements to existing products’ operational processes to create efficiencies and maintain individual service standards
- Partner with internal departments to facilitate seamless transactions between client carrier and NEXT
- Develop and maintain expert knowledge of industry trends, product offerings, and legislative and compliance changes
- Perform other duties as assigned
What We Need:
- 3+ years of customer service or account management experience in the commercial insurance industry
- Property and Casualty Insurance License required
- Self-motivated individual to go above and beyond
- Strong communication and presentation skills
- Willingness to learn multiple systems
- Ability to multitask in a fast paced environment
- BA/BS required
Unstoppable Qualities:
- Familiarity with EPIC, Zendesk, Salesforce, or similar applications
- Experience working in the insurance industry and/or a customer contact center is a plus
- Personal standard for excellence: Strong process orientation and interest in finding process improvements
- Fearlessness and adaptability in a fast-moving, ever changing environment and ability to work on multiple tasks at once
The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible to participate in our equity incentive program and will also receive our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.
Don’t meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.