Customer Support Engineer
Sepio Systems
Customer Service
Rockville, MD, USA
Posted on Thursday, December 15, 2022
Main Responsibilities
- Work closely with international customers and the internal Engineering and Product groups
- Improve our support methodology and tools, Encourage innovation and continuous excellence
- Report directly to Head of Customer Support
Essential Skills & Experience
- Independent, motivated, autodidact and a team player with a can-do attitude
- 2+ years of international (mostly US, India, Brazil, UK, South Africa) support experience for enterprise customers
- Deep knowledge of networking protocols: Ethernet, VLANs, routing and switching, TCP/IP, proxies, etc.
- Windows & Linux OS knowledge
- Excellent spoken & written English and great interpersonal skills
- High availability and responsiveness mindset
- Customer Success approach
Nice to have
- Technical understanding of Datacenter virtualization, VMWare administration
- Cybersecurity support experience -Firewall, IPS/IDS, AV, VPN, sandboxing, endpoint security, security policy, micro-segmentation
- Familiarity and experience with cyber-security products
- Experience supporting large enterprises