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Customer Support Engineer

Sepio Systems

Sepio Systems

Customer Service
Rockville, MD, USA
Posted on Thursday, December 15, 2022

Main Responsibilities

  • Work closely with international customers and the internal Engineering and Product groups
  • Improve our support methodology and tools, Encourage innovation and continuous excellence
  • Report directly to Head of Customer Support

Essential Skills & Experience

  • Independent, motivated, autodidact and a team player with a can-do attitude
  • 2+ years of international (mostly US, India, Brazil, UK, South Africa) support experience for enterprise customers
  • Deep knowledge of networking protocols: Ethernet, VLANs, routing and switching, TCP/IP, proxies, etc.
  • Windows & Linux OS knowledge
  • Excellent spoken & written English and great interpersonal skills
  • High availability and responsiveness mindset
  • Customer Success approach

Nice to have

  • Technical understanding of Datacenter virtualization, VMWare administration
  • Cybersecurity support experience -Firewall, IPS/IDS, AV, VPN, sandboxing, endpoint security, security policy, micro-segmentation
  • Familiarity and experience with cyber-security products
  • Experience supporting large enterprises