Customer Support Engineer
Sepio Systems
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See open jobs at Sepio Systems.See open jobs similar to "Customer Support Engineer" Munich Re Ventures.Customer Service
Rockville, MD, USA · Rockville, MD, USA · United States
Posted on Monday, May 13, 2024
Main Responsibilities
- Work closely with international customers and the internal Engineering and Product groups
- Improve our support methodology and tools, Encourage innovation and continuous excellence
- Report directly to Head of Customer Support
Essential Skills & Experience
- Independent, motivated, autodidact and a team player with a can-do attitude.
- 2+ years of domestic and international (mostly UK, Brazil, South Africa, India) support experience for enterprise customers.
- Deep knowledge of networking protocols: Ethernet, VLANs, routing and switching, TCP/IP, protocols.
- Windows & Linux OS knowledge.
- Experience with supporting products delivered both from the cloud and on premises solutions
- High availability and responsiveness mindset.
- Customer Success approach.
Nice to have
- Technical understanding of Datacenter virtualization, Docker, Kubernetes, VMWare administration.
- Cyber Security support experience -Firewall, IPS/IDS, AV, VPN, sandboxing, endpoint security, security policy, micro-segmentation.
- Familiarity and experience with NAC products and solutions, 802.1x protocols
- Familiarity and experience with SIEM/SOAR products
- Experience supporting large enterprises.
This job is no longer accepting applications
See open jobs at Sepio Systems.See open jobs similar to "Customer Support Engineer" Munich Re Ventures.