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Customer Support Engineer

Sepio Systems

Sepio Systems

Customer Service
Leesburg, VA, USA · Rockville, MD, USA · United States
Posted on Monday, May 13, 2024

Main Responsibilities

  • Work closely with international customers and the internal Engineering and Product groups
  • Improve our support methodology and tools, Encourage innovation and continuous excellence
  • Report directly to Head of Customer Support

Essential Skills & Experience

  • Independent, motivated, autodidact and a team player with a can-do attitude.
  • 2+ years of domestic and international (mostly UK, Brazil, South Africa, India) support experience for enterprise customers.
  • Deep knowledge of networking protocols: Ethernet, VLANs, routing and switching, TCP/IP, protocols.
  • Windows & Linux OS knowledge.
  • Experience with supporting products delivered both from the cloud and on premises solutions
  • High availability and responsiveness mindset.
  • Customer Success approach.

Nice to have

  • Technical understanding of Datacenter virtualization, Docker, Kubernetes, VMWare administration.
  • Cyber Security support experience -Firewall, IPS/IDS, AV, VPN, sandboxing, endpoint security, security policy, micro-segmentation.
  • Familiarity and experience with NAC products and solutions, 802.1x protocols
  • Familiarity and experience with SIEM/SOAR products
  • Experience supporting large enterprises.