Careers

About ShipIn

ShipIn Systems is redefining how the maritime industry understands, manages, and reduces operational risk. Our AI-powered visual fleet intelligence platform connects onboard video with shore-based teams, turning everyday vessel operations into actionable insight that helps prevent incidents before they escalate.

We work with many of the world’s leading shipowners and operators to bring greater visibility, accountability, and learning into daily operations at sea. The result is safer crews, stronger performance, and smarter decision-making across global fleets.

If you’re drawn to complex, real-world industries and want to build technology that changes behavior and improves safety at scale, join us.

Position Description

We are looking for a proactive and results-driven Senior Sales Manager to own the full commercial cycle across the Americas, from acquiring new logos to expanding and retaining existing accounts.

This role will focus on selling into commercial maritime customers across North and South America. You will be responsible for identifying and closing new opportunities, building trusted relationships with key decision-makers, and driving long-term customer value through upsell, cross-sell, adoption, and renewals.

The ideal candidate has a strong sales background, proven experience in business development and key account management, and deep familiarity with commercial maritime operations.

Key Responsibilities

New Logos

• Identify, target, and secure new logo opportunities within the commercial maritime industry across North and South America.
• Manage the full sales cycle including prospecting, qualification, discovery, demos, proposal building, negotiation, and closing.
• Conduct product demonstrations and consultations, aligning ShipIn’s platform capabilities with customer safety, compliance, and operational objectives.
• Build and maintain a healthy pipeline in CRM, ensuring accurate forecasting and consistent quota attainment.
• Stay up to date on industry trends, regulatory changes, and the competitive landscape across the Americas to identify new opportunities.

Account Growth and Retention

• Serve as the primary point of contact for assigned customers, building long-term and trusted relationships.
• Develop a deep understanding of customer goals and challenges, positioning ShipIn as a strategic partner.
• Drive account growth through upsell and cross-sell opportunities across products, modules, and fleet expansion.
• Own contract negotiations and ensure timely renewals to maintain and grow recurring revenue.

Strategic Planning and Collaboration

• Work closely with Customer Success, Product, Marketing, and Operations teams to deliver tailored solutions and ensure customer outcomes.
• Build strategic account plans and report on pipeline, account performance, and growth opportunities.

Key Performance Indicators (KPIs)

• New ARR from New Logos
• Expansion Revenue (Upsell, Cross-sell, Fleet growth)
• Renewal Rate and Net Revenue Retention (NRR)
• Pipeline Coverage and Forecast Accuracy

Qualifications / Experience

• 5+ years of background in Sales, Business Development, and Key Account Management within a B2B SaaS environment.
• Commercial maritime experience is required, or education from a maritime academy (e.g., Massachusetts Maritime Academy, Maine Maritime Academy, SUNY Maritime, Texas A&M Maritime, California Maritime Academy, or equivalent maritime education).
• Demonstrated track record of meeting or exceeding revenue targets across new logos and expansion.
• Experience selling maritime software is a strong advantage.
• Strong consultative selling skills and ability to manage complex stakeholder environments.
• Ability to communicate technical value clearly and confidently (AI, visual analytics, operational systems).
• Excellent negotiation, presentation, and relationship-building skills.
• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and ability to manage data-driven sales and account plans.
• Willingness to travel across North and South America as needed to support customer meetings, onboard evaluations, and key commercial milestones.
• Spanish proficiency is an advantage.

What We Offer

• 85,000$–105,000$ base salary, plus competitive benefits and 401(k) matching.
• Eligible to participate in ShipIn’s bonus and equity plan.
• A collaborative Boston-based team with hybrid flexibility - in office M,T,W
• The chance to help shape how a global industry adopts modern technology.