Careers

About ShipIn

ShipIn Systems is redefining how the maritime industry understands, manages, and reduces operational risk. Our AI-powered visual fleet intelligence platform connects onboard video with shore-based teams, turning everyday vessel operations into actionable insight that helps prevent incidents before they escalate.

We work with many of the world’s leading shipowners and operators to bring greater visibility, accountability, and learning into daily operations at sea. The result is safer crews, stronger performance, and smarter decision-making across global fleets.

If you’re drawn to complex, real-world industries and want to build technology that changes behavior and improves safety at scale, join us.

Position Description

We are looking for a proactive and highly organized professional to support the Director of Growth, APAC, across account management, customer coordination, and deployment activities.

This role will focus on directly managing a portfolio of small and mid-market maritime customers, building strong day-to-day relationships, supporting renewals and expansion opportunities, and ensuring deployments and customer requests move forward smoothly. You will also support key and expansion accounts with customer coordination, follow-ups, and administrative tasks as needed.

Key Responsibilities

Account Management - Small & Mid-Market

• Own a portfolio of small and mid-market accounts, maintaining strong customer relationships and ensuring accurate, up-to-date records in HubSpot.
• Maintain account plans, stakeholder maps, meeting briefs, account health updates, and upsell opportunities.
• Support renewals and expansion conversations, customer meetings, and executive engagements.
• Coordinate customer meetings, travel, and multi-stakeholder sessions.
• Draft customer communications, follow up on open items, and ensure timely resolution of outstanding issues.
• Track account activity, deployments, vessel/fleet status, and service requests using HubSpot, Jira, and internal trackers.
• Coordinate with Sales Ops and Finance on invoicing, freight charges, and overdue payments.
• Maintain and share relevant competitive intelligence and customer insights.

Product & Customer Feedback

• Collect and communicate customer feedback, feature requests, and deployment needs to Product and relevant internal teams.
• Track open product requests and provide customers with updates.
• Identify recurring customer pain points and deployment blockers and ensure they are raised internally.
• Support customer feedback sessions and surveys when relevant.

Deployment & Customer Onboarding

• Track the full deployment process from kit dispatch through installation, commissioning, FOV adjustments, and AI go-live, proactively flagging delays or blockers.
• Ensure required documentation, consignee details, installer confirmations, and logistics are in place.
• Coordinate with Ops, IT, CS, and customers to keep deployments on schedule.
• Run regular internal and customer deployment meetings and provide clear status updates.
• Follow up on additional hardware pricing and delivery requirements.
• Coordinate camera configuration, commissioning, and FOV reviews to ensure the system meets customer requirements.
• Coordinate platform walkthroughs and track crew and shore team onboarding and engagement.
• Maintain the data required for Executive Business Reviews (EBRs) and customer success reviews.

Marketing & Events

• Coordinate with Marketing to ensure relevant customer and regional collateral is available.
• Support customer events and forums, including invitations, follow-ups, and attendance coordination.

Support for Key & Expansion Accounts

• Provide administrative and operational support to the Director of Growth on key and expansion accounts as needed.
• Support RFI/RFP submissions and other account-related requirements.
• Act as a backup contact for assigned accounts when the Director of Growth is unavailable.

Qualifications

• 3–5 years of experience in account management or customer-facing roles.
• Prior maritime industry experience required - e.g. shipping, ship management, chartering, marine operations, maritime technology/SaaS, or a related seafaring or technical background.
• Highly organized, detail-oriented, and proactive, with the ability to manage multiple accounts, priorities, and workstreams simultaneously.
• Strong written and verbal communication skills, with the ability to produce clear and professional customer-facing materials.
• Experience with CRM and ticketing systems such as HubSpot and Jira, or the ability to learn new tools quickly.
• Comfortable working cross-functionally with Product, Finance, Sales Ops, Marketing, Operations, IT, and CS.
• Comfortable working across time zones and with international stakeholders.
• Mandarin speaking is preferred given the APAC account base; other regional languages are a plus.