Careers

Sweet Security is a hyper-growth cloud security startup built on innovation, collaboration, and a shared DNA of excellence. In a world where cloud environments evolve faster than ever, Sweet delivers a groundbreaking Cloud Runtime Security Platform that empowers organizations to detect and stop runtime threats in real time.

We’re transforming how companies protect their cloud environments by combining deep engineering expertise with a fast-moving, team-oriented culture where everyone contributes and everyone wins. Backed by $120M in funding from leading investors - Evolution Equity Partners, Glilot Capital Partners, Greylock, and CyberArk – Sweet Security is rapidly expanding as we build the next generation of runtime cloud protection and empower talented people to make a real impact from day one.

About The Role

Sweet Security is looking for a talented and hands-on Support Engineer to establish and lead our technical support function. As the first Support Engineer at Sweet Security, you’ll play a key role in building the foundation for how we support our customers, shaping processes, tools, and best practices from day one. This is an individual contributor role that combines deep technical expertise with customer-facing problem solving.

You’ll act as the first line of technical expertise, troubleshooting complex issues, collaborating with engineering, product, and customer success teams, and ensuring our customers get the most value from their deployment.

If you’re passionate about cloud technologies, love solving customer problems, and want to take full ownership of a high-impact function in a fast-paced, collaborative environment, this is an incredible opportunity to grow your career in cybersecurity.

Responsibilities

• Serve as the primary point of contact for customers, providing timely and effective technical support.
• Diagnose, troubleshoot, and resolve technical issues across cloud, containerized, and network environments.
• Collaborate with engineering and product teams to reproduce, investigate, and escalate complex issues.
• Guide customers through setup, configuration, and best practices for using Sweet Security’s platform.
• Document technical issues, solutions, and processes to improve internal knowledge and customer experience.
• Identify recurring problems and contribute to proactive solutions and product improvements.
• Maintain a high level of customer satisfaction through clear communication and problem ownership.
  
  

Requirements

• 5+ years of experience in a technical support, DevOps, or system engineering role, preferably in a SaaS or cybersecurity company.
• Strong knowledge of cloud environments (AWS, Azure, or Google Cloud).
• Hands-on experience with Linux systems and troubleshooting.
• Familiarity with containerized environments (Docker, Kubernetes).
• Basic understanding of networking, routing, and security concepts.
• Excellent analytical and problem-solving skills with attention to detail.
• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to thrive in a fast-paced, dynamic startup environment.
  
  

Advantages

• Previous experience in cybersecurity or supporting security products.
• Familiarity with monitoring, logging, or ticketing systems (e.g., Jira, Zendesk, Datadog).
• Scripting knowledge (Python, Bash, or similar).
  
  

Job Benefits

Compensation Disclosure

We Offer a Competitive Compensation Package That Includes

• A base salary range of $85,000-$95,000 depending on experience and location
• Meaningful equity so you can grow with us
  
  

We’re committed to fair, transparent compensation aligned with market standards and each candidate’s unique background and contributions.

Why You’ll Love It Here

• Remote work model
• Health insurance and wellness benefits
• Opportunity to be the primary technical support partner for our US market at a high-growth security startup
  
  

Sweet Security is an equal-opportunity employer. We value diverse perspectives and are committed to building an inclusive environment for all employees