Careers

If you’ve engaged with a leading brand online, chances are you’ve already interacted with Taylor, our AI Agent.

At Notch, we’re building the future of customer experience — a platform that empowers brands to create autonomous AI agents across industries like e-commerce, SaaS, cybersecurity, gaming, and more.

We’re a fast-growing startup at the forefront of the AI revolution, helping companies scale smarter, cut costs, and deliver human-like customer experiences. Our platform already processes hundreds of thousands of conversations at any time, delivering customer support at superhuman speed and accuracy.

We’re looking for a hands-on Fullstack Team Lead to lead one of our core R&D teams.

This role is ideal for someone who is still a strong individual contributor, but also wants to lead people, shape architecture, and build a team. You’ll be responsible for owning a meaningful product area end-to-end — technically and organizationally.

This is not a pure management role. You are expected to write production code, lead by example, and take deep responsibility for delivery and quality.

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• Lead a small, high-impact fullstack team (initially 3–6 engineers)
• Own architecture, design, and implementation of core product areas
• Make key technical decisions with a strong focus on scalability, reliability, and developer experience
• Mentor, coach, and grow engineers — technically and professionally
• Drive execution: break down complex problems, prioritize work, and ensure delivery
• Collaborate closely with Product, Design, and other R&D teams
• Help shape engineering standards, best practices, and team culture
• Take part in hiring and building the next generation of Notch engineers

You’re a Good Fit If

• You have 6+ years of professional experience in software development
• You have strong fullstack experience (frontend + backend)
• You have hands-on leadership experience (team lead / tech lead / unofficial lead counts)
• You’re fluent in Typescript and modern web development
• You deeply understand distributed systems, including race conditions, retries, and failure modes
• You believe small, focused teams outperform large ones
• You care about your team and take responsibility for their growth
• You’re comfortable operating in ambiguity and incomplete processes
• You enjoy both building and teaching

You’re a Great Fit If

• You’ve worked with LLMs / AI-driven systems
• You’re strong in relational database design and data modeling
• You’re highly product-oriented and think beyond “just code”
• You’ve worked in early-stage or fast-scaling startups
• You naturally take ownership and push things forward

Tech Stack

Frontend

• React (hooks) + Typescript
• Headless components + MUI
• TanStack Query
• Vite
• WebSockets + REST
• Multiplayer / real-time web app architecture
• Local-first methodology

Backend

• Node.js + Typescript
• Express + Zod
• LLM & vector-based architectures
• Postgres + Drizzle ORM
• Distributed systems with queues, caches, and locks (Postgres + Redis)
• OpenTelemetry (o11y)
• Monorepo

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